Terms and Conditions 2017-07-22T10:00:23+00:00

Terms and Conditions

The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print and retain a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

We aim to deliver the best possible customer experience and we, therefore, adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.

Age limit

We will not sell alcohol to anyone under the age of 18. We reserve the right to ask for proof of age prior to shipping any product(s).

Security

Your security is very important to us. Your order is sent to us online via a secure server that uses the latest SSL encryption technology to protect your personal and payment details when submitted from our website. Your payment details are processed by Stripe (https://stripe.com/gb/privacy) and are not recorded or stored by Wraxall Vineyard.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

Delivery

We use a courier to deliver all orders. We aim to process and arrange delivery your order within 48 hours of receipt, excluding weekends and bank holidays. This service is not guaranteed. We can not accept responsibility in the unlikely event that order processing or delivery is unexpectantly delayed through no fault of our own although we will keep you informed of progress to the best of our ability.

If there is no one over the age of 18 at the nominated delivery address to receive your parcel, it will be redirected to the nearest depot belonging to the courier company. The courier will drop a note through the door to advise you if this is the case, explaining how redelivery or collection can be arranged.

Back Orders

If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.

Methods of Payment

We accept Visa, Mastercard, and Maestro (Switch). If you are paying by Maestro (Switch) you may be prompted to include the card issue number and start date. We do not accept cheques without prior arrangement. Please contact Wraxall Vineyard (jackybrayton@wraxallvineyard.co.uk) if you have any questions regarding payment before placing your order.

The total cost of your order is the price of the products including delivery charges.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase on the Wraxall Vineyard website you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Use of this website

The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Wraxall Vineyard makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.

Should you have any queries with your order, please contact us on 01749 860 331 between 9 am and 5 pm Monday to Friday.

All transactions will be cleared in GBP (Pounds Sterling).

Claims

Claims for breakages or other damage must be made by email to Wraxall Vineyard (jackybrayton@wraxallvineyard.co.uk) within three days of receipt. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period. When you notify us you should tell us the date the parcel was delivered, details of the condition and a photograph of the parcel as an email attachment. You should also retain the damaged contents and all packaging in case our courier asks to see it.

Cancellation Policy

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Consumer Rights Act 2015 you may cancel your order at any time without reason within 14 working days of delivery.

You may cancel your order, for any reason provided:

  • You or the recipient notifies us of your cancellation by e-mail to Wraxall Vineyard (jackybrayton@wraxallvineyard.co.uk) within 14 working days of delivery.
  • The goods remain unused (sealed) and the packages or boxes remain unopened.
  • You or the recipient retain and take reasonable care of the goods until you return them.
  • You return packaged item(s) to Wraxall Vineyard (RETURNS), Wraxall, Nr. Shepton Mallet, Somerset, BA4 6RQ

Although we will refund the cost of posting the goods to you, please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Wraxall Vineyard and ensure that you obtain proof of postage. A refund can only be provided for items received back by us in perfect condition.

Faulty Goods

Under the Consumer Rights Act 2015 you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund.  But this right is limited to 30 days from the date of purchase of your product.

If you believe the goods delivered to you are faulty, please contact Wraxall Vineyard (jackybrayton@wraxallvineyard.co.uk) as soon as you can to explain what you believe the fault is.  We will respond within 72 hours unless we are delayed for some reason outside our control. We will explain what we will do in respect of your complaint.

Use of this Website from outside the UK

If you wish to purchase wine from outside the UK, please contact us before placing your order for delivery costs and times.